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Customer Services (formerly PALS)

PALS
The main roles of Customer Services are to:

  • provide confidential on-the-spot advice and support to patients, their families and carers

  • provide information on NHS services

  • listen to concerns, suggestions or queries

  • help sort out problems quickly on behalf of staff as well as patients, their families and carers

  • signpost to other sources of help

  • act as a catalyst for change and improvement.

 

For further information, please call freephone 0800 917 2855 or email contact.bchc@nhs.net

Contact Us

Freephone:  0800 917 2855
Text: 07540 702477
Email: contact.bchc@nhs.net
Address:
Patient Experience,
Moseley Hall Hospital,
Alcester Road, Moseley,
Birmingham B13 8JL

Contacts

Anne Pemberton 
Contact Advice & Information Services Lead
Tel: 0121 466 6502 anne.pemberton@bhamcommunity.nhs.uk

Sue Slade 
Patient Experience Officer -
Adults & Community Division
Tel: 0800 917 2855
sue.slade@bhamcommunity.nhs.uk

Zarina Mansuri 
Patient Experience Officer -
Children & Families Division
Tel: 0800 917 2855
zarina.mansuri@bhamcommunity.nhs.uk

Derrick DeFaye 
Patient Experience Officer -
Specialist Division
Tel: 0800 917 2855
derrick.defaye@bhamcommunity.nhs.uk