Better Care

About EDHR

What is Equality, Diversity and Human Rights?

Equality equates to fairness: where people are always being subject to appropriate, justifiable and non-discriminatory lived experiences.  This especially applies to: users of a service, members of a workforce, members a community, members of a population, and citizens of a country or individual members of humanity.

It is a standard where people routinely subject each other to:

  • Fair opportunities: non-discriminatory life chances

  • Fair treatment: non-discriminatory behaviour, environments, practices and decisions, and

  • Fair outcomes: the results of responses to known or expressed needs, merits, demands, wants, wishes, choices etc. are non- discriminatory and do not lead to disadvantage or inequality.


Diversity equates to personalisation: where people are valued and supported consistent with their individual distinctiveness and uniqueness so their needs can be met and their contributions effectively harnessed. This again applies to: users of a service, members of a workforce, members a community, members of a population, and citizens of a country or individual members of humanity. 

It is a standard where people treat each other in ways that ensures mutual:

  • Recognition of each other’s diversity where actions are based on finding out and understanding diversity

  • Respect of each other’s diversity where actions are non- judgemental and value each other’s diversity, and

  • Responses to each other’s diversity ensure actions are appropriate and relevant to an individual’s uniqueness and distinctiveness.


Human rights equates to standards: were people are treated humanely, and where everyone, at all times and places, routinely receive the basic entitlements that they are due simply because they are human.

It is a standard where people routinely enjoy:

  • Freedoms to pursue certain things e.g. whatever one wishes to believe.

  • Freedoms from certain things e.g. not to be tortured.

  • Freedoms from arbitrary interference from state or public authorities e.g. have ones liberty / freedom of movement restricted without good reason and due process.


FRIEDA Principles are the values supported by the Human Rights Act. Originally there were five but the Trust has added a sixth one – inclusion.

They are a useful guide to ensure that, in practice, organisations are treating individuals with:







These principles are invaluable for helping employers to develop policies and procedures that are aligned with human rights values. They provide a useful framework for employers to create a positive culture of fairness and dignity. 

How does EDHR help achieve the organisations goals? 

The Trust is committed to ensuring all its functions are operated free from unfair treatment and to the active promotion of equality, diversity and human rights through all activities it undertakes.  This is consistent with the ten year vision of BCHC as a Community Foundation Trust: 

 “To be the Service of Choice, the Partner of Choice and the Employer of Choice and to build an NHS organisation which works with, for and in the Community in order to deliver excellent, accessible, person-centred community health related services for people throughout their lifetime.”

These commitments are expressed in the Trust values, which represents what BCHC stands for and believes in; its central beliefs and attitudes. These are:

  • Accessible

  • Responsive

  • Quality

  • Caring

  • Ethical

  • Commitment

These Trust values have been aligned to FRIEDA Human Rights Principles in the following way:



Human Rights Principles




We will provide a range of services that reach out into the community and meet individual need where everyone counts; celebrating diversity and valuing difference



We will listen and work with our service users and partners to meet needs and improve health and well being. We will encourage innovation and excellence, celebrating success and learn from experiences.



We will provide safe effective personalised care to the highest standard, providing information to support service users and their carers to make informed choices



We will deliver our services with respect, compassion and understanding where people are valued and we will act in their best interest



Promoting a culture of dignity and respect we will make morally sound, fair and honest decisions and be openly accountable. We will commit to investing wisely whilst being socially and environmentally responsible.



Through our actions and commitment, we will strive to make a positive difference to people’s lives. We will value our staff, the commitment and contributions they make


Birmingham Community Healthcare committed to establishing a connection between the population of Birmingham, the services we provide and the staff who provide them.

We have responsibility for supporting the health needs of a very diverse and varying demography. The continuous evaluation of service provision ensures we are able to provide high quality integrated services which are responsive to individual need.

A core value of Birmingham Community Healthcare is to reduce inequalities and embed diversity within everything we do ensuring we impact positively upon staff and patients.

Establishing and maintaining partnerships with key stakeholders, including our local community is an essential element of ensuring our work is influenced by those who need local health services.