Better Care

Website Privacy Notice

This privacy statement discloses the privacy practices for Birmingham Community Healthcare NHS Foundation Trust's main website:

Information collected via this website

This website is hosted by Ideagen PLC. To view their GDPR commitment statement please click here.

By submitting personal data in electronic form to this site, or by using this site, you give your consent that all personal information you submit may be processed in the manner and for the purposes necessary to conduct our services. 

If you do nothing other than read pages or download information, we will capture and store information about your visit. This information will not identify you, it relates to:

  • the internet domain e.g. and IP address from which you access the web site
  • the type of browser (Internet Explorer or Google Chrome) and operating system (Windows, UNIX) you use
  • the device you use, such as a mobile phone or tablet
  • the date and time of your visit
  • the pages you visit
  • the address of the web site from which you linked to us (if applicable)
  • the length of time you stay on the site


We use this information to make each visit more rewarding and to provide us with information to help improve our service. We do not know (and do not want to know) the identities of people who visit us in this way.

We may also use information submitted to us, by you via a form for the purposes of dealing with your enquiry.

These include: 

  1. Signing up to become a member
  2. Registering your interest in volunteering
  3. Submitting a complaint
  4. Writing to us about employment
  5. Contacting the press office 
  6. Submitting a freedom of information request


Although we will always treat the information you send us with the strictest confidence, we cannot guarantee the security of the world wide web. It is possible, though very unlikely, that someone other than ourselves could access and read information sent to us in this way. If you feel concerned about this, please use another form of contact, e.g. telephone or post.

Links to other websites

This website, contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Facebook, Twitter, Linked In and Vimeo, Electoral Reform - Membership Engagement Services may be used by this website to quickly signpost you to our sites or view online content. These websites each use cookies to track your visit to our website, and also to store personal identifiable information about you which can include statistical information relating to where you live, age, ethnicity, website usage, and we are not responsible for the data processed by these organisations. Please visit their websites privacy policies to see how they may use your information.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You need to opt in if you want to accept cookies, if you do not click into our check box, then we will not track using cookies. However, there are some connectors to this website which we need to advise you have their own policies. For example, the CQC widget in the footer, the hyperlinks to other websites. If you click a link, please be aware that the website may track which website you were referred by. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer and allow an analysis of the use of the Site by you. The information generated by the cookie about your use of this website (including your IP address) is sent to a Google server in the U.S. and stored there.

Google use this information to evaluate your use of the website and compile reports on website activity for website operators. Google will not transmit this information to third parties unless required by law or if third parties process this data on Google's behalf.

Google will not associate your IP address with any other data held by Google. You can disable cookies by selecting the appropriate settings in your internet browser. By using this site you agree to the processing of data about you by Google in the manner described and for the aforementioned purpose.

Please click here to view the privacy policy on all of Google's products which could be useful whilst visiting this website.

Below we have described the cookies that Easysite use, including Easysite modules.

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.


All of the videos embedded on this website are videos hosted on the popular video sharing platform Vimeo to make the experience of visiting this website more visual, enjoyable, and tailored to the needs of new technology where people use smartphones and tablet devices to absorb digital content. Please click here to visit Vimeo, and read their privacy policy about how they store information about you when you watch their video content.

Data Protection Officer

Ben Pumphrey is our Data Protection Officer. He can be contacted via email:

The following table describes the cookies we use on this site, what we use them for and the impact on your experience of using our site if you choose to opt-out from allowing us to set cookies on your machine. Feature

Cookie Name


What will happen if you disable Cookies on this site?

Does the Cookie Persist?

Is the Cookie Essential?



As visitors browse and interact with the web site, activity such as completing a form is recorded on the web server and this token allows us to refer to the user session data on the server between pages.

More information:

No loss of function but there will be a very minor delay before each page load as authentication would be triggered for every page visited whereas the cookie instantly confirms visitors as anonymous



Access Keys*


Stores shortcut key preferences between visits

Personal Access Key shortcuts will not be remembered between visits





Stores portal state for non-logged in users so that if they visit again, portal preferences including portlet positions are remembered.

BuildPortal will reset upon each visit for non-logged in users, for logged in users, their preferences are stored in the database



Cookie Consent*


Stores the consent status of the current user for

Site will prompt for Cookie Consent upon




Version 2: October 2017