Better Care
Menu
.

Quality

Reports and Inspections

Related CQC reports for our trust can be found via the CQC website by clicking here . The trust, as a provider of services, is required to register with CQC.  We are pleased to say the trust’s current registration with CQC is ‘unconditional’. 

Patient-Led Assessments of the Care Environment (PLACE) is carried out annually by a team of PLACE assessors, patients, patient representatives and members of the public.  

We continuously assess and monitor the quality of our services internally and look towards making and sustaining improvements where identified.  This is supported by dedicated support services such as clinical governance, through our committees and structures we have in place, a number of local assessments and reviews we carry out, and through the intelligence we gather and scrutinise at different levels within the trust including the Board. 

To find out more please visit the Quality Accounts page.  

Friends and Family Test

The Friends and Family Test uses a single question, aimed to determine if the respondent will recommend the service to others – it is considered a better measure than whether someone is ‘satisfied’ with a service. It is intended to feed into other feedback schemes. Click here to find out more

Contact Us

Colin Graham 
Associate Director
Clinical Governance

3 Priestley Wharf
Holt Street
Birmingham Science Park
Aston
Birmingham 
B7 4BN

tel: 0121 466 7060

Angie Villers
Head of Quality and Standards Assurance
3 Priestley Wharf
Holt Street
Birmingham Science Park
Aston
Birmingham 
B7 4BN

tel: 0121 466 7389

To make a formal complaint email:
complaints.bchc@nhs.net

CQC Rating