Customer Service Excellence Standard accreditation

Customer Service Excellence (CSE) aims to bring professional, high-level customer service concepts into common currency with front-line public services by offering a unique improvement tool to help those delivering public services put their customers at the core of what they do.

Adults and Communities Healthcare was awarded this accreditation last year and is continually making improvements to the way it engages with patients, their families, and members of the public.

CSE News: 

• CSE Standards Poster (November 2010)

  CSE Standards Poster

• Telephone Audit Results (September 2010)

  Telephone Audit Summary 

• Telephone Audit Results (September 2011)

       Telephone Audit Summary