1. How do I contact the West Midlands Rehabilitation Centre?
For general enquires:
Oak Tree Lane – 0121 466 3000
For Patient Appointment Information contact - 0121 204 1612
WMRC.Enquiries@bhamcommunity.nhs.uk
Moseley Hall Hospital (Main Switchboard) 0121 466 6000
Ward 9 – 0121 466 6593
Moor Green – 0121 466 6070
Birmingham Neuro Rehab Team – 0121 442 3434
Elliot Road
Birmingham Wheelchair Service – 0121 472 7124 (Voicemail)
Regional Wheelchair Trading Service – 0121 472 7203
Complex Care Service – 0121 415 2048
WMRC.Appointments@bhamcommunity.nhs.uk
2. How can I get to my appointment?
Oak Tree Lane
Bus: City Centre 61, 62, 63 or Outer Circle 11
Rail: Cross City Line to Selly Oak Station
Moseley Hall Hospital
City Centre – (Travel WM) 35 and 50, 1
Rail: Birmingham New Street
Elliott Road
City Centre (Travel WM) 61, 62, 63, 83, 84, 85 or Outer Circle 11. (Midland Red) 143,144
Patient Transport
You may be eligible for transport.
Please contact Reception at Oak Tree Lane 0121 466 3000
For transport enquires to Moseley Hall Hospital please contact the general enquires numbers above.
3. Are there any ways I can get involved in the West Midlands Rehabilitation Centre?
Yes. There are a number of ways to get involved:
- Join one of our user groups
- Take part in a postal, email or telephone survey
- Join a focus group in which you can assist us to address a specific issue
- Receive invites to Birmingham Community Healthcare events
- Help us to check patient information to ensure it is 'user friendly'
There are user groups for the following services:
- Prosthetics User Group
- Intrathecal Baclofen User Group
- Non-traumatic Spinal Injury User Group
- Spasticity User Group
- Inpatients User Group
Contact: Adam Dandy/Margaret Mitchell on 0121 627 8233 in the first instance
4. Where can I park my car?
Oak Tree Lane
There is a free car park with limited parking, for patients at the centre with an automatic entry barrier, and a token (available from reception) for exit. If you require assistance in the car park an intercom is situated in the car park which links to reception staff.
Moseley Hall Hospital
There is a free visitor’s car park at Moseley Hall Hospital with limited parking. There is also a drop off facility.
5. Can I buy food and drink?
Oak Tree Lane – The WRVS tea bar sells hot and cold drinks, snacks, confectionary and sandwiches (open from 9.00am – 3.00pm). There are also shops, banks and a chemist a short distance from the centre.
Moseley Hall Hospital – There is a canteen selling hot and cold food and drinks and a snack kiosk selling confectionary, cold drinks etc. There are also shops down the road in Moseley. Opening times: Breakfast: 9:30am-11:00am (Mon-Sun) Lunch: 12:00pm-2:00pm (Mon-Fri), 12:00pm-1:30pm (Sat-Sun)
6. What are the services opening and closing times?
Oak Tree Lane
8am – 5pm Monday – Friday
Moseley Hall Hospital
Ward 9 – Visiting Times are from 10.30am - 8.00pm.
Protected Lunch time 12.00pm -1.00pm
Protected supper time 5.00pm -6.00pm
Protected meal times are designed to ensure patients are able to eat meals in a comfortable, peaceful environment. Unless you are assisting your relatives with their meals please could you refrain from visiting during these protected times.
7. Do I need to bring anything with me to my appointments?
Medication - If you are on regular medication, please bring this with you. You may be here for some time or if you have an appointment with a Consultant they may want to know what medication you are on.
Equipment - If you are attending a clinic for new equipment please check if you need to bring anything with you. Contact the relevant service on the direct line number quoted on your appointment letter.
It may be advisable to bring a family member / friend to some assessments as they can last up to 3 hours and may prove tiring.
Please contact the relevant service if you have any concerns.
8. Are there interpreting services available?
Yes. They are available but you need to tell us you require them. Contact the relevant service on the direct line number quoted on your appointment letter to book an interpreter. You need to book this 1 week prior to your appointment date.
A Sign Language service is also available on request please contact the relevant service on the direct line number quoted on your appointment letter.
9. Who can I contact if I want more advice or information on disability?
Information Service on Disability
10. Who can I contact if I need advice, have concerns, or don't know where to turn?
As a patient, relative or carer sometimes you may need to turn to someone for on the spot help, advice and support. This is where the Patient Advice and Liaison Service comes in.
Patient Advice and Liaison Service
