Birmingham Community Healthcare NHS Trust is committed to maintaining transparency around the quality of care we provide through the Quality Accounts we publish annually.
You can download a copy of the Quality Account 2011-12 or via the NHS Choices website.
Within the Quality Account 2011-12 you will find details of the three priorities the trust has signed up to during 2012-13, these being:
Safety Express Campaign – national programme aimed to reduce harm from pressure ulcers, falls, urinary tract catheter infections, and blood clots (deep vein thrombosis and pulmonary embolism) across the Adults and Community Division, Rehabilitation Services and Learning Disabilities Services
The Health Visitor Implementation Plan –to increase the number of health visitors within the Children’s and Families Division and roll–out the Family Nurse Partnership across the city;
Birmingham Dental Hospital improving the quality of service referrals and the Combined Community Dental Services having membership with the Quality in Dental Services Scheme (QIDS).
Progress against these priorities will be reported within the Quality Account 2012-13 and will be published on the NHS Choices website in June 2013.
We are currently consulting around our clinical priorities, to find out more please visit the Quality Accounts page.
Regulation and inspections
The quality of our services are assessed and monitored not only internally but externally as well by regulators such as the Care Quality Commission (CQC) – the independent regulator of all health and social service in England. Related CQC reports for our trust can be found via the CQC website www.cqc.org.uk . The trust, as a provider of services, is required to register with CQC. We are pleased to say the trust’s current registration with CQC is ‘unconditional’.
Patient Environment Assessment (PEAT) assessments of our inpatient healthcare sites are carried out our annually by a team of PEAT assessors, patients, patient representatives and members of the public. You are able to view details of our recent PEAT assessment reports within the Quality Accounts 2011-12 or via the NHS Information Centre website via http://www.ic.nhs.uk/statistics-and-data-collections/facilities/patient-environment-action-team-peat
We continuously assess and monitor the quality of our services internally and look towards making and sustaining improvements where identified. This is supported by dedicated support services such as clinical governance, through our committees and structures we have in place, a number of local assessments and reviews we carry out, and through the intelligence we gather and scrutinise at different levels within the trust including the Board.
We consider and value all opinions and comments related to the services we provide. You are able to leave comments about our services through the NHS Choices website www.nhs.uk or the via the CQC website www.cqc.org.uk . If you would like to discuss a matter with someone within the trust, please contact the Customer Services Department by clicking here.