The Children and Families division is, like other departments and services working towards the Customer Service Excellence Standard.
As part of the accreditation process the service has been listening to children and their families as part of "you said, we did". After speaking to service users, the Children and Families division patient experience team has ensured that magazines are now available in waiting areas.
COMPLIMENTS FROM SERVICE USERS
Compliment received from: Earlybird Programme held at Heartlands C.D.C.
It is a very good programme for providing help for children and is very supportive for parents.
Parent filled in compliments form writing that the services she received at Castle Vale [CDC] were excellent and it is also nice to share ideas with other parents that come to the Child Development Centre.
A mother sent a compliments letter to the children's speech and language department to say thank you for being so helpful. Her child will miss the speech language staff that has been working with her.