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Non-emergency patient transport is changing - drop in to find out more

Changes are being made to the way non-emergency patient transport is provided across Birmingham, Sandwell and Solihull. This will affect some patients currently accessing our services.

The Clinical Commissioning Groups (CCGs) in Birmingham, Sandwell and Solihull have put in place a universal set of local standards for non-emergency patient transport and eligibility criteria; these are now applicable to all NHS healthcare services within the CCGs geographical area.

Click here to download a copy of the patient transport infographic
Click here to download a copy of the patient transport infographic

In addition, the CCGs in Birmingham, Sandwell and Solihull have announced that West Midlands Ambulance Service NHS Foundation Trust (WMAS) has been awarded a contract to deliver the new non-emergency patient transport service for the next five years. Under this new contract, WMAS will provide services for around 8,500 patients a week, from 1 May 2017. 

Drop-in to find out more

If these changes affect you and you'd like to know more, please attend one of the drop-in events next week:

  • Thursday, 16 March 2017, 9am-3pm, Birmingham Dental Hospital (Reception area) 


Representatives from BCHC, Birmingham Cross City CCG, and the West Midlands Ambulance Service will be in attendance to answer queries.

If you are unable to attend either of these events, you can contact: patient.transport@bhamcommunity.nhs.uk  with any queries.

More information

A graphic representing the different categories of patient transport is available to download here: Non-emergency patient transport Infographic

For general information about non-emergency patient transport, please visit Birmingham Cross City CCG’s NEPT website page

You may also find the Non-emergency patient transport patient charter  a useful document.

Healthcare Travel Costs Scheme 

Not eligible for patient transport? If you are referred to hospital or other NHS premises for NHS specialist treatment or diagnostic tests by your doctor, dentist or other health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).

Visit NHS Choices or download a leaflet produced by the NHS for more information.