Better Care

Complex Care

Complex Care provides a citywide nursing service to adults, predominately in their own home. The service provided may range from a one-hour visit to 24-hour care. If required, care can also follow the patient into respite or hospital, either as a planned or emergency admission.
Who is it for?

The service is for people registered with a Birmingham GP who have a range of complex disabilities and health needs due to chronic disease, trauma or who are palliative and at the end of life. The service operates a fast-track discharge system for terminally ill patients. It should be noted that the service does not take out-of-hours referrals or run an emergency service.

Adult patients must be assessed by commissioners as meeting the relevant continuing health care criteria or require a joint social/health package of care. The health element of care is free for all patients and all care is free for terminally ill patients who meet specific criteria, as determined at assessment.

Care provided at home must be deemed appropriate from a medical and nursing viewpoint and must be agreed by the patient’s family. Appropriate facilities for both the patient and staff must be available in the home prior to discharge.

Who delivers it?

The service is delivered by a clinical team of Health Care Assistants. Trained, assessed as competent and co-ordinated by Registered Nurses.


Contact Us

Complex Care

Tel: 0121 466 4200