Better Care

Additional Information

During your assessment you might be required to carry out a number of movements to determine the cause of your pain.

We therefore recommend you wear suitable loose fitting clothing, such as a T-shirt, shorts, jogging bottoms and underwear that you are comfortable being assessed in.

If you need to change your appointment or no longer want an assessment, please call the service at least 48 hours prior to your appointment so that your appointment can be offered to someone else.

Please arrive on time so that you get the maximum benefit from your allocated appointment. If you arrive late for your appointment it may need to be rescheduled for another time.

If you do not attend your appointment without notifying us in advance you may be discharged from this service. Attending your appointment or informing us in good time if you need to cancel keeps waiting times low and reduces NHS costs.

If you need a translator please contact the service prior to your appointment and state the language you require.


Our support team are here to help you. If you have any queries or questions regarding your appointment care, please get in touch on 0121 465 2660/2  Monday–Friday, 8:30am–4.30pm.

Data protection

Your decisions and rights to restrict the disclosure of personal and medical information will be respected in line with the Data Protection Act 1998, other associated Acts of Parliament and our Code of Conduct in Respect of Confidentiality.

Comments, complaints

We welcome comments and feedback from people who use our services.

Click here for a range of contact information