As part of the standard the Trust MUST do five things:
Ask people if they have any information or communication needs, and find out how to meet their needs.
Record those needs in a set way on patient records.
Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how these should be met.
Share information about a person’s needs with other Trust Teams/Departments, NHS and adult social care providers, when they have consent or permission to do so.
Act to make sure that people get information in an accessible way and communication support if they need it.
A patient’s experience of our services must be positive to encourage the patient to continue to use the service. To support this Birmingham Community Healthcare NHS Foundation Trust is implementing the Accessible Information Standard which aims to make sure that disabled people who are our patients, service users and their carers and parents have access to information that they can understand and any communication support they need.
This includes making sure that people get information in different formats if they need it, such as large print, Braille, embossed, easy read, via email and visual/British Sign Language (BSL) etc.
Please click here for the trusts Patient Information Policy and Accessible Information Standard Policy:
Patient Information Policy (Hyperlink policy here)
Accessible Information Standard Policy (Hyperlink policy here)
Accessible Information Standard Useful Links
For more information/guidance around the standard, you can visit the NHS England website. (https://www.england.nhs.uk/ourwork/accessibleinfo/)
A short update about the approval is also available in the following formats .:
Accessible Information Standard update July 2015 - Easy Read (Insert copy)
Accessible Information Standard update July 2015 - Word document (Insert copy)
Accessible Information Standard update July 2015 - PDF (Insert copy)
Accessible Information Standard update July 2015 - BSL Video and Subtitles (Insert copy)
Accessible Information Standard update July 2015 - Audio (Insert copy)
