Better Care

5 years, 10 million ways to care

BCHC staff have provided clinical care and support on more than 10 million separate occasions in the Trust’s first five years.

The Trust, formed on 1 November 2010, brought together staff from six previous trusts into one community provider organisation, with a wide range of services across Birmingham and the West Midlands.

Each year, staff deliver more than two million interactions with patients across core community services for adults and children of all ages and specialist services including dental, rehabilitation and learning disabilities.

inpatients and nurse

Tracy Taylor, chief executive, said the Trust has made significant progress in the Trust’s first five years.

“We have come such a very long way as an organisation through the past five years and achieved so much," she said.

"Our staff demonstrate the highest commitment, on a daily basis, to always putting the patient first, and this has won us a reputation for delivering high quality, compassionate care.

“Consistently positive patient feedback, strong relationships with our commissioning partners and high recognition from external bodies such as the Care Quality Commission, serve as a tribute to the efforts our staff have made since we were brought together as an effective organisation.

“In support of our clinical commitment we have also worked extremely hard to create a strong, unified organisation based around a clear vision and core set of values, around which everybody within the team can focus.

External validation, such as the Investors in People silver award, Customer Service Excellence and numerous awards across many areas of work further acknowledge the strength of our organisation, built through five years of hard work and dedication from BCHC staff.  

“Landmarks such as a fifth anniversary should be as much about looking forward as looking back. The achievements of our first five years give us a very strong platform for the future, and one in which community services are set to become an ever more important part of healthcare in this country.”

During its first five years of operation, BCHC has achieved a wide range of improvements to healthcare for the communities it serves, including:


It's been an eventful five years for BCHC - and also for Birmingham families who are celebrating a fifth birthday.

We decided we would share our celebrations with two Birmingham families who had new additions on 1 November, 2010 and hear about their experiences of NHS care during those crucial years - in particular of BCHC's universal health visiting and school nursing services for every child in the city.



Maryam Shafiq and family

Maryam Shafiq was born a few minutes after midday on 1 November 2010, mum and dad Samira and Faisal Shafiq’s second child – a little sister for big brother Adam, now nine years old.

As they celebrate Maryam’s fifth birthday, her family consider themselves fortunate that she has had no need for any significant medical attention in her pre-school years.

Yet they are thankful for the reassurance that a seamless transition has taken place from antenatal expertise at Birmingham Women’s Hospital through BCHC’s universal health visiting service from birth to five years old.

As an after-school club manager at the Oasis Academy Woodview in Edgbaston, mum Samira knows how important it is for all those who have regular contact with children at work to act as extra ‘eyes and ears’ – a shared, collective responsibility to help keep every child healthy and safe.

“Maryam wasn’t meant to arrive on 1 November – she was a week overdue,” remembers Samira.

“We’ve been very well supported by midwives, our GP, the health visitors, and we’ve just had a letter about her reception year weight check, so it’s good to know that the school nursing service is making sure she’s fit and healthy. It’s impressive really, the way all parts of the NHS are working away together in the background to make sure children are developing as they should. It would be easy to take it for granted.”



Daniel Wall and familiy

 1 November was the day Daniel Wall was born - at exactly 10am. A companion for big brother Myles, Daniel is now the middle child of three following the arrival of little sister Lydia two-and-half years ago.

Mum Sarah says their family considers themselves fortunate that, as they celebrate Daniel’s fifth birthday, they have needed little interaction with NHS staff over and above routine appointments and development checks.

“It’s very reassuring to know the services are there if you do need them,” says Sarah, a self-employed podiatrist.

“Like any parent whose child is fit and healthy, you count your blessings.

"We’ve attended the developmental checks in the health visiting clinics and he’s been fine every time.

"Apart from a milk allergy, which he’s grown out of, he’s doing very well."

Daniel and Myles attend St Michael’s Church of England Primary School in Bartley Green, where any child, parent or member of teaching staff can discuss concerns about a pupil’s health with a school nurse.

A key part of BCHC’s ‘offer’ to families is free, universal access to health checks, immunisation, advice and information at key stages of children’s development.


Tracy Taylor said: “As a former school nurse and a mum myself, I have huge appreciation of the role that our universal services for children play in those crucial formative years.

"These young people will be the driving force of our community in the years to come, so to be the only agency who has contact with each and every one of them at some point is both a huge responsibility and also a great opportunity to play a big role in ensuring young people are given the support they need to fulfil their potential.”