Better Care

Communication box pilot is a success

When patients are admitted into hospital it can be a very stressful and scary time, even more so if the patient has communication difficulties, such as a hearing impairment or visual impairment. Being able to communicate effectively with patients is key in delivering excellent person centred care and with this in mind, The Frailty and Dementia Lead Nurse, Sinead Henson, and Consultant Geriatrician, Dr Nicholson, launched a Communication Box on Ward 5 at Moseley Hall Hospital.

The box funded through BCHC charity includes a hearing amplifier, hearing aid batteries, a magnifying glass, note pads, pens and communication cards in different languages. All simple items but ones that can make a big difference when communicating with patients day to day.

Sinead Henson who initially contacted BCHC charity with the idea is happy with the response from staff and patients; ‘’ The Communication Box has been a huge success so far. I have seen so many staff using the hearing amplifier, from ward rounds to everyday conversations, recently I even saw it being used during a patients physiotherapy session.’’

Sarah Binks, Charity Manger shares; ‘’Other teams across the trust have seen how effective the items have been especially the amplifier and there are now plans in place to role this out across both inpatient settings as well as community teams’’.

Click here for more information about the work of BCHC Charity and how you can get involved in funding extras for our patients and services.

Communication box