Better Care

Response to CQC inspection report

Following an inspection of BCHC services between 15 May and 21 June 2018, the Care Quality Commission (CQC) was due to publish a report on 11 October 2018 detailing its findings on the safety and quality of care.

The report will be available to download from the CQC website.

In response, BCHC chief executive Richard Kirby said:

“We welcome the CQC’s report, which recognises the dedication of our staff by rating us ‘good’ in three of the five domains, including caring. Three of our five CQC domains, five of our six core services and 84 per cent of our service ratings are 'good' or above.

"We also welcome the report’s focus on areas for improvement and especially our children’s services. We know that our children’s teams are doing a difficult job in challenging circumstances and we have already begun to make the necessary improvements to ensure we provide better support to our staff and better care to our patients.

“It is, of course, disappointing to have dropped to a ‘requires improvement’ rating for the Trust overall, but we recognise that we have room to improve in children’s services and areas including risk management and other systems and the freedom for staff to speak up. We are determined to make the necessary changes for the people we serve and are already working hard to implement them.

“While we accept the areas identified for improvement we are also pleased with those areas of our work which are rated as ‘good’, notably for our community inpatient services, and the overall rating for the Trust’s care, effectiveness and responsiveness. There is much that we do well for our patients and the CQC have recognised this, giving us a platform on which to build for the future.

“Our community children’s services face significant challenges and there is much to do to support these teams going forward. I am confident that we are now working with those involved in a way that will enable us to make the improvement that is needed.

“There is also scope for improvement in the way we work across the Trust:

  • to identify and manage risk;
  • to ensure we understand the experience of our colleagues and our patients;
  • to improve the way we learn from incidents; and, importantly, to ensure that we are a truly inclusive organisation, one which values diversity and provides equality of opportunity. Tackling these issues will benefit all of our services as we move forward.


“Our Fit for 2022 work on our future vision and values, which we started six months ago, is designed to ensure that we are able to build on those areas where we are strong, and also address our areas for improvement as part of a clear strategy for the next three to four years.”