Better Care

Apprenticeship provides work-based learning therapy for Lee

Apprentice Lee Riley

Lee Riley has set his sights on a long career in the NHS as he considers his options beyond completing a business and administration apprenticeship with BCHC.


Lee, who works in the adults and community services rapid response and therapy hub in Sheldon, is hoping his experience providing essential administrative support for busy clinical colleagues will stand him in good stead after completing his NVQ level 2 programme this summer.


“This has been an excellent place to start my career,” said Lee.

“There’s real satisfaction in doing a job that means I’m playing a part in making sure people receiving care where and when they need it.


“There’s no doubt that you learn best by actually doing a job. That’s how you build skills, experience and understanding. The time at college adds value to that but you can’t replicate the value of being surrounded by people with a wealth of experience; I’m very thankful for the support of all my colleagues. It’s a great team to work in.”


Lee’s main role is to process referrals for physiotherapy, occupational therapy and community nursing allocated to the rapid response team by the adult services single point of access so that all staff can receive and prioritise them as quickly as possible. But, in a busy and fast-moving environment, he works flexibly; supporting the team in whatever way is required.


Lee knows the value of gaining recognised qualifications, having already gained BTEC certificates in ICT and media studies.


His apprenticeship includes day release every Wednesday to attend South and City College Birmingham’s Digbeth campus, where he receives additional vocational training to supplement the skills and experience he gains in his ‘day job’.


Lee’s team leader is community service manager Heidi Blackham, who said: “Taking on an apprentice really is a win-win thing to do. Lee is an excellent admin assistant and a valued member of the team while, for his part, he is picking up invaluable skills and experience in a busy working environment.”

Click here for more information about National Apprenticeship Week.