Better Care

Quality Account 2013/14 now available

click here to download a copy of the BCHC Quality Account for 2013/14.

Birmingham Community Healthcare has a statutory duty to publish an annual Quality Account detailing the work that has been done over the preceding 12 months to maintain and improve quality of clinical services and setting out clinical priorities for the year ahead.

All NHS providers are required by the Health Act 2009 to produce a Quality Account summarising their clinical priorities for the year, the work that has been done to address them and ongoing commitments to improve services over the year ahead.

Chief executive Tracy Taylor said: "Quality Accounts continue to represent an important part of the overall quality improvement landscape of the NHS.

"Safe and effective care provision and the experience patients have of the care they receive is central to all that we do. This report summarises our progress against our quality priorities for the year; what we did and why; our ongoing commitment to continue to improve the quality and responsiveness of our services and our plans for future priorities around quality.

‘Quality’ is much more than a word or a set of action plans, it is about the day-to-day excellent care which is delivered by our dedicated clinicians and their teams.

"We, as a Trust Board have been impressed throughout the year by the continuous commitment of staff to providing high quality care to patients on a daily basis and the pride they take in doing the very best for each and every person they meet."

Hard copies of the Quality Account will be available at BCHC's annual general meeting, which takes place this year at Villa Park on the evening of Thursday, 31 July - further details to follow soon.

Click here to download a copy of BCHC's Quality Account 2013/14.