Letters to loved ones

At the present time, visiting people in hospital is not allowed, due to the risk of spread of COVID-19 infection.

It is important to us that you can keep in contact with your loved one.

We therefore encourage patients to have their own mobile device with them, and you are welcome to use this at any time to send messages, emails and/or talk to them personally.

If you are unable to do this, and would like to send a personal message or letter by email to your loved one, please email your message/letter together with the patient’s name, date of birth (if known) or address, and the ward they are staying on, and any specific requirements such as large print to:

BCHC.LettersToLovedOnes@bhamcommunity.nhs.uk

This email address is monitored from 9am – 5pm from Monday to Friday. Letters and messages sent through after 4pm (or anytime at the weekend) will be delivered during the next working day.

When we have received your message or letter, we will print it and pass to your loved one and, where appropriate, we will assist by reading it to them.

Each ward/intermediate care centre also has an iPad, which your loved one can use to contact you using FaceTime or Skype. This can be arranged by asking the ward to facilitate this.

We hope you will understand that there are times when direct patient care must take priority over these other important requests, but the ward team are committed to keeping you in touch with your loved one.

Contact details for each of the wards can be found on the other side of this page.

If you have any queries or concerns and wish to discuss this with the advice and liaison service, please call 0800 917 2855 or email contact.bchc@nhs.net.