Better Care

Enhanced care home support team

BCHC has established an enhanced care home support team made up of advanced nurse practitioners and clinical support staff.

Care home staff can contact the team from 8am – 8pm, seven days a week.

Phone: 0121 466 6390

or click here to email.

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Operating from bases across Birmingham, the team is linking with existing care home services supplied by primary care providers to offer direct support, including:
  • help to support discharge from hospital and supporting the appropriate placements of patients depending on their need;
  • support with the management of patient care in times of deterioration in health, ensuring they get the support they need, when they need it;
  • working with care home staff to arrange the support required for their residents to remain within the care home, unless hospital admission is unavoidable.

The team also offers practical advice to help care home partners navigate all the guidance on subects such as PPE, infection control and access to swabbing for residents from our dedicated swabbing team.

Care home teams can also access online training to help them identify the early signs of residents whose conditions are deteriorating.

Click here to download our letter of support to care home managers.