Better Care

Access to services

Access to services

Last Updated - 8 August 2021

We are continuing to treat patients during this time and you do not need to cancel your appointment unless:

  • You have symptoms of coronavirus, including a new persistent cough, high temperature, loss or changes to your senses of smell and / or taste, or you live with someone who has these symptoms;
  • You or someone you live with has tested positive for Covid-19;
  • You have been told to self-isolate for example by NHS Track & Trace or your school or college.

For those required to shield, the Government have updated their guidance to confirm that individuals can leave their home for medical appointments, including NHS or private dental treatment, and advise that if you do need to receive care in person, you can do so due to the stringent measures the NHS have in place to keep you safe. They urge people to continue to seek support from the NHS and other health providers for any existing health conditions or any new health concerns. 

Following the Prime Minister’s announcement that England will start the process of exiting lockdown measures from the 12th April 2021, we would like to keep patients updated with the latest information during the Dental Services restoration phase:

  • We would like to reassure patients that any appointments which have been booked during this period will still be going ahead as planned. You will be contacted directly if anything does change;
  • We are referral-based service, so please only contact the hospital if you are known to the service;
  • Due to the reduced capacity of the building and safety measures required to ensure we remain Covid-secure, there are still limited appointments available, with patients who require urgent care being prioritised;
  • The specialties are working hard to reinstate all appointments which were cancelled during the pandemic. We would like to advise this may still mean a lengthy wait dependant on your clinical need. Please be assured you will be contacted by the Booking Centre as soon as the speciality is able to offer you an appointment;
  • New referrals are now being accepted;
  • If you have received treatment elsewhere during this period and no longer require an appointment from our service or need to cancel an appointment, please inform the relevant Booking Centre urgently. Please only contact the team if you are already known to the service or have been referred:

For Birmingham Dental Hospital appointments, please call 0121 466 5555 or email

For Community Dental Services appointments, please call0121 466 7610 or email

The teams are available between 08:45-16:30, Monday – Friday (excluding bank holidays). Please note telephone lines may be extremely busy;

  • Please note we do not offer walk-in appointments. We will not be able to see any patients who do present to the service without following the correct channels and have an appointment or registration slot. If you are suffering from any pain, swelling or bleeding, please see the Urgent Dental Care options below.
  • Community Dental Services – The team are operating a limited service and will be contacting patients to arrange future appointments when able to.
  • Oldbury Health Centre Dental department is undergoing maintenance works and will be closed until October. We are sorry for the inconvenience caused.

What is COVID-19?

COVID-19 is a respiratory illness that is caused by a type of virus called coronavirus. Coronavirus can be transmitted through droplets of saliva from the mouth or discharge from the nose when an infected person coughs or sneezes.  It can also be caught by touching objects which have been previously contaminated.  It is therefore important we all follow the guidance to prevent the spread of the virus and in particular observe social distancing, have good cough hygiene and wash our hands thoroughly and often.

Why does COVID-19 affect your dental care with us?

We have a range of measures in place to reduce the risk of virus transmission and ensure the safety of our patients and staff. This includes for example, specialist personal protective equipment (PPE) for certain procedures and limiting the number of patients within our waiting areas. While these measures are very  important they will reduce the number of patients we are able to see each day, which means we may take longer than usual to offer you an appointment.

Urgent Dental Care

Our patient advice sheets below contain frequent dental issues which may help you to alleviate some issues at home:

If you still require assistance that is not contained in the above and are under the care of a General Dentist, we ask that you contact them regarding any immediate dental management, including clinical advice and obtaining any required medication, such as analgesics (pain-relief medication) or antibiotics.

If you do require further urgent treatment your Dental Team may then link you to an Urgent Dental Care Centre, as determined locally.

If you are not under the care of a General Dentist and you are suffering from pain, swelling or bleeding, please call NHS 111. Phone lines are open 24/7, including bank holidays.

Out of Hours -Please be advised that we no longer provide an Out of Hours service. If you require emergency dental care over the weekend or national Bank Holidays, please contact NHS 111. They will be able to offer advice and direct you to the nearest emergency dentist based on your needs. 

Birmingham School of Dentistry - Student Patients

At present, student clinics are operating at a reduced capacity, prioritising patients currently under the care of a student at Birmingham Dental Hospital. Patients have been assessed for risk and appointments are prioritised in accordance with this process, as per all dental specialities. You will be contacted as soon as the team are able to facilitate an appointment for you. Please be advised that when seen, students will need to reassess all patients due to the time elapsed since the last appointment.

It is important to note that as student appointments take place on open plan clinics, there are some restrictions in place meaning appointment times/lengths may vary and patients are encouraged to attend alone. Although management of some dental emergencies may be restricted on some open plan student clinics, patients will be given advice and support in preventing deterioration until these treatment items can be safely managed.

At present screening clinics for self-referred patients are suspended with no further patients being added.

For any general appointment queries/updates, please contact the hospital Booking Centre on the contact details above. If you require urgent dental care, please see your clinical options above.

Patient Information Leaflets

Advice for Dental Practitioners/Specialist Dental Teams

Please be advised we are now accepting new routine referrals. Please see our referrals page for ways to refer in to our services:

Please be aware that due to reduced capacity and high demand within our services, there may be a significant delay in providing an assessment appointment to your patient. During this time we request that General Dental Practitioners continue to monitor any patients referred to us and provide ongoing advice and treatment where possible.