Better Care

Useful Information


Accompanying children

During your visit, due to various clinical practices such as the use of sedation, it is not advisable to bring very young children to your appointment. Please bring a responsible adult to care for them whilst your consultation takes place, or make suitable alternative arrangements.

Dignity and respect

  • We aim to show dignity and respect for you as our patients and visiting families. We ask that you also share this philosophy with us when visiting the Birmingham Dental Hospital. 
  • We would always respect the rights, faith, ethnicity, property, privacy of all visitors and we would ask that you do the same.
  • Any violence or aggressive behaviour is not tolerated whilst using our services and we would ask you to report any such behaviour to main reception who can contact the duty manager to report your concerns.

Fire safety

In the event of a fire alarm please stay calm and follow the instructions provided by a member of staff. Please leave the building promptly by the nearest fire exit and do not use lifts. Following an evacuation you will be told when it is safe for you to return to the building.

Mobile phones

Mobile phones may be used by staff, patients and visitors in non-clinical/low risk areas. Please speak to a member of staff if you would like further information about this.

Parking at Birmingham Dental Hospital

Parking at the hospital will require payment. For full details please download the information flyer: Parking at Birmingham Dental Hospital

Patient charter

As a patient of the Birmingham Dental Hospital and School you have a right to:

  • A high standard of care delivered in a courteous manner
  • The opportunity to discuss treatment outcomes with your clinician or student
  • Be informed when any staff member or student holds a clinical conversation in your presence
  • Privacy and Confidentiality and to be treated with dignity and respect
  • Be informed when your appointment is 15 minutes late or if you can expect to wait longer than 15 minutes.
    Your responsibility:
  • To understand your condition, treatment and follow up instructions.  Should you not do so we advise you discuss the matter further with a member of your Dental team.  Understanding your health issues is central to your successful treatment
  • To be available to accept appointments with your clinician or student, and comply with Birmingham Dental Hospital and School cancellation policy access guidelines
  • To inform Birmingham Dental Hospital and School if you are unable to attend your appointment by telephoning us at least 24 hours in advance on the telephone number provided on the front of your appointment letter; or emailing us at, quoting your hospital number
  • To ensure Birmingham Dental Hospital has the most relevant and up to date personal information recorded about you.

Smoking policy

Our hospital operates a no smoking policy. This also includes the areas outside of the main public entrances to building.

Teaching and research hospital

  • Birmingham Dental Hospital and School is a teaching hospital and as such part or all of your treatment may be administered by student practitioners under supervision
  • Research activities are conducted at Birmingham Dental Hospital and School and should your treatment involve research based projects you will be advised of this in advance and your consent obtained
  • In addition to research, the hospital will from time to time audit its patient healthcare records as part of the clinical audit process.  Clinical audit is a valuable part of the quality improvement process and can lead to service improvements for our patients.  Access to your data for clinical audit is strictly controlled.  All personal data is anonymised
  • The decision on your suitability of treatment will only be made after initial assessment by an appropriate member of staff or student
  • It is usual practice to destroy extracted teeth and other specimens when treatment is complete.  Occasionally extracted teeth or specimens will be kept by Birmingham Dental Hospital and School of Dentistry for use in dental research projects and the training of dentists in clinical techniques.  If you have any concerns regarding this, please inform the clinician undertaking your treatment. 

Travel Information

Address: 5 Mill Pool Way, Birmingham (SatNav B5 7SA), B5 7EG


Zero Tolerance       

This Hospital is part of the NHS zero tolerance initiative.  Abusive or violent conduct may result in treatment being suspended.