Better Care

covid-19 response: info for children & families

Each of the BCHC services has this information on their webpages if the service has changed because of the virus.

We understand that you might be worried about coronavirus – also known as COVID-19 – particularly if your child has a long-term health condition.

For latest shielding guidance from the Royal College of Paediatrics and Child Health please click here.

BCHC children and families services are all accepting new referrals and all are being triaged. Clinical contact will continue via the telephone where possible. If this is not possible, referrals are being added to the waiting list until it is safe for us to resume normal face to face contacts.

Referrals deemed high priority by any service are being actioned and children and families contacted, however we can provide assurance that for all of the following services, all referrals continue to be actioned and children seen if deemed appropriate:



  • all safeguarding
  • child protection
  • palliative care
  • complex care
  • community children’s nursing
  • dysphagia
  • post-op therapy
rainbow for children's page

We have also set up a number of helplines, advice videos and web page links with further information and advice that families will be able to use and access during this challenging time.

Children’s Centres 

You can still refer to children’s centres for support via this link.

Below is a list of children’s centres and their contact numbers / email addresses:




Tel No

Team Email Address



28 Doddington Grove, Birmingham

0121 477 6440



Castle Vale CC   372 Yatesbury Avenue,
Castle Vale, B35 6DG

0121 752 1920

Hall Green

St Pauls and Springfield

The Springfield Centre, Springfield Road,
Moseley, Birmingham

0121 777 2722

Hodge Hill


Kitts Green CC, 45 Ridpool Road
Birmingham B33 9RB

0121 752 1280



6 Bertram Rd, Birmingham

0121 766 7774



Wychall Road

0121 433 4130

Perry Barr


Rookery CC Rookery Road, Handsworth,
Birmingham B21 9PY

0121 752 1840

Selly Oak

SLA/sub-contract with Barnardo's

213 Trittiford Rd, Birmingham




Holland House CC Holland Road
Sutton Coldfield B72 1RE

0121 752 1860



419 Fox Hollies Rd, Birmingham

0121 702 2700

Health visiting team contact information:







Bartley Green

71 Romsley Rd, B32 3PR

0121 466 4770

Quinton Lane  Care Centre

Quinton Lane,
B32 2TR

0121 466 3550


Dove Primary Care Centre

Dovedale Road
B23 5DD

0121 465 5730

Stockland Green Primary Care Centre

92, Reservoir Rd, Erdington,
B23 6DJ

0121 752 1877

Castle Vale  Primary Care Centre

Tangmere Drive,
B35 7QX

0121 465 1548

Hall Green

Hall Green Health Centre

Stratford Road,
B28 8BG

0121 466 4820

Sparkbrook Community and HC

Grantham Road,
B11 1LU

0121 334 0100

Hodge Hill

Kitts Green

Clodeshall Road,
B8 3SW

0121 752 1295

Yardley Green


0121 245 5712

Washwood Heath Health & Wellbeing Centre

Clodeshall Road
B8 3SW

0121 322 4420


Aston Health Centre
(until 1 May)

175 Trinity Road B6 6JA

0121 465 3522

Soho Children centre (from 1 May)


0121 551 9020


Attwood Green Health Centre

30 Bath Row B15 1LZ

0121 334 0672

Nineveh House

171 Nineveh Road B21 0SY

0121 466 3669


West Heath Hospital, Block B

Rednal Road B38 8HR

0121 466 3860

Northfield Health Centre

15 St Heliers Road
B31 1QT

0121 466 6920

Perry Barr

Finch Road  Primary Care Centre

2 Finch Road B19 1HS

0121 255 0135

Tower Hill Partnership Medical Practice

435 Walsall Road
B42 1BT

0121 465 5505

Selly Oak

Billesley team GBNFC Children's Centre

213 Trittiford Road
B13 0ET

0121 464 4261

Broadmeadow Health Centre

Keynell Covert
B30 3QT

0121 466 4673 /

0121 466 4680

Charlotte Road Health Centre

45 Charlotte Road
B30 2BT

0121 466 4520


Walmley Health Centre

8a Walmley Road
B76 1QN

0121 465 5560

Walmley Health Centre

8a Walmley Road
B76 1QN

0121 465 5563


Harvey Road Health Centre

1 Harvey Road
B26 1TH

0121 465 1863

Richmond Primary Care Centre

299 Bordesley Green East B33 8TA

0121 465 2250

Birmingham Child Development Centres (CDCs)

Advice line

The CDC advice line is open to all families referred to the CDC and families with children with additional needs up to the age of seven.

The advice line number is 0121 466 6825. Families may need to leave a message which should include their child’s name and date of birth, a telephone number and their name.

We aim to call families back within 48 hours but are currently managing to do this sooner. We can offer practical everyday advice. The phone line is currently provided by a mixed to of professionals including speech and language therapy, clinical psychology and nursery nurses. We can respond to messages in English, Punjabi, Urdu and Mirpuri.

Community Paediatrics

Referral clinics continue but as virtual clinics (telephones / video link).  Some face to face appointments are arranged where there is a need to take growth measurements / check blood pressure / perform an examination. If this is required a member of team will be in contact with you to inform you of process that needs to be followed.  Please refer to BCHC Community Paediatric web page regarding current process of obtaining prescriptions.

Children in Care  (CIC)

Due to the pandemic, the children In care health team is offering a reduced face-to-face service.
We will continue to provide a telephone service.
We can be contacted on;
Duty Nurse: 0121 466 3648 (Mon-Fri, 9am-5pm).

Children's Occupational Therapy

An Occupational Therapist will be able to offer practical therapy advice, strategies and support to schools, parents/carers and other professionals in relation to a child’s/young person’s functional and independence skills.

The advice line number is: 0121 683 2325

The phone line will be open Monday-Friday, 9am-4pm.

The child or young person must be aged 0-18 years (up to 19 only if in full-time special school education) and registered with a Birmingham GP.

Click here to go to the children's OT pages.

OT 'bite sized' videos

The OT bite-sized sensory videos are accessible via our website.

 In this mini sensory series, they discuss what it meant by the term ‘sensory processing’ and the sensory needs parents and carers may see in relation to their child.

The films focus on different levels of alertness and provide practical strategies and advice on how to support their child to remain in a calm and focused state throughout their day.

Click here to view the advice videos.


Children’s Physiotherapy

Due to the reduction of our physiotherapy service during the pandemic, we have launched a temporary advice line for children and families already know to our service. The number is 0121 466 5193, open between 9am and 4pm, so that parents can receive clinical advice and support for their child over the telephone in the first instance.

For other queries regarding appointments, or cancellations, please contact the Soho service on new number 0121 466 5203.

Children’s Speech and Language Therapy advice line

You can contact the Speech and Language Therapy Team for therapy advice, strategies and support for parents / carers, schools and other professionals in relation to a child’s / young person’s communication skills or eating, drinking and swallowing concerns.

The phone line 0121 466 6231 will be open Mon - Fri from 9am – 4pm

The child or young person must be aged 0-18 years (up to 19, only if in full-time special school education) Registered with a Birmingham GP or a Birmingham School

Click here to visit our webpage for useful advice, strategies and support.


The Birmingham School Health Support Service

Birmingham School Health Support Service (BSHSS) remains open, ensuring that you are still able to access help and support from the school nursing service.  During the periods of school closure / self-isolation you can continue to get support and advice by contacting the service by telephone, text message or email. Please search for your team by what school your child attends or where you live (See the list by district below): 

New Teams

Contact details

Selly Oak




Perry Barr


South Central School Nurse Team

Lansdowne Health Centre

34 Lansdowne St, Birmingham B18 7EE

Tel: 0121 245 5750

NHS Net:

Team Leader: Christine Roberts


Hall Green

Hodge Hill

Sutton Coldfield



North East School Nurse Team

Church Lane Health Centre

80 Church Ln, Birmingham B33 9EN

Tel: 0121 465 1600

NHS Net:

Team Leader: Christine Roberts

The email and telephone lines will be staffed Monday to Friday 8am – 5pm and staff will be able to support or advise as required. If you email or leave a message outside these times staff will be in contact with you when they return.

ChatHealth Text Service – 07480 635485

The school health support service provides can provide help for students with relationships, mental health, alcohol, bullying, self-harm, smoking, drugs and healthy eating.  During COVID 19 parents are also able to text this number to seek support.

The Special School Nursing Service

Despite educational establishments being closed following government recommendations we want to assure you that you are still able to access help and support from the Special school nursing service. During the periods of school closure / self-isolation you can continue to get support and advice from the Special School Nursing Service by either emailing the service  or by telephone:

0121 466 4270 or 0121 465 2622.

The email and telephone lines will be staffed Monday to Friday 8.30am – 4pm and staff will be able to support or advise as required. If you email or leave a message outside these times staff will be in contact with you when they return.

Children’s Nutrition and Dietetic Services

Startwell supports early years settings in Birmingham and their families with healthy eating and physical activity. Although many early years settings are closed at the moment there is still lots of information available for families to stay active and healthy while at home. Please have a look at our social media sites on Facebook, Twitter, Pinterest and our website.
We are currently hosting LIVE physical activity sessions and videos for advice and activity ideas for parents and carers to do at home with their children. 

Paediatric Dietetics
Paediatric Dietitians remain available for consultation for existing and new referrals to the service. All consultations are currently being undertaken remotely either by telephone or video call as appropriate to the needs of the child. Please call 0121 683 2300 Mon – Fri 9am – 5pm as needed. Click here to visit our service page.

There are many useful resources available on our website in order to support common nutritional problems in children. 

Nutrition Nurse
The Children's Nutrition Nurse closely supports all children's nurses, Dietitians and carers with specialised care of feeding tubes, in order to prevent and treat tube-related complications. She can be contacted on 0121 683 2300 Mon – Fri 09:00 – 17:00.

Families in need of early help

Please see further information and referral form on the Birmingham Children’s Partnership website.
Also available on the website is a map of many of the resources and support available for children and families at this time, and contact details (email, phone number) for each of the local lead organisations,

Worried about a child? If you have any concerns about the safety and/or welfare of a child or young person, telephone the Children's Advice and Support Service (CASS) on 0121 303 1888 or message them via secure email. Outside of normal office hours please call 0121 675 4806 for the Emergency Duty Team



Need someone to talk to? Struggling to cope with feelings? Pause are here for you.
This is a service for everyone under the age of 25 who has a Birmingham GP.
If you are under the age of 14 we will need parental consent.


Telephone: 02078 414470

Open 10am – 6pm / 7 days a week.

Kooth mental health services for 11 to 25 year olds now available in Birmingham
Kooth is a new free, safe and anonymous service to support young people’s emotional and mental health in Birmingham. The new service launched in Birmingham on 13 April 2020.
The online self-referral is available at This is an online platform for advice and support and is linked into the wider mental health support from Forward Thinking Birmingham.