Better Care


Repairs to NHS wheelchairs

It is our responsibility to ensure that wheelchairs are repaired and fit for purpose however there is a requirement for wheelchair users to carry out regular checks on their wheelchair and notify our repair service of any maintenance that is needed. 

Users should be given a contact number for the approved repairer (A/R) service at the handover of equipment, or the repairer information may be on your last appointment letter.  If you contact your A/R they can complete repairs to NHS wheelchairs for free.  If the problem cannot be repaired they will escalate the issue with the Wheelchair Service.

Repair services used in the West Midlands are listed below:

Birmingham Wheelchair Service (Ross Care)- 0121 328 0227

Coventry Wheelchair Service (Serco)- 024 762 37055

Dudley Wheelchair Service (Ross Care)- 01384 886510

Hereford Wheelchair Service (TPG Disabled Aids)- 01432 351666

Sandwell Wheelchair Service (Ross Care)- 01902 494336

Shropshire Wheelchair Service (Shropshire Wheelchair Repairs)- 01743 444051

Solihull Wheelchair Service (Serco)- 0121 458 4111

Staffordshire Wheelchair Service (Opcare)- 01782 216940, option 1

Walsall Wheelchair Service (Serco)- 0121 458 4111

Warwickshire Wheelchair Service (Warwickshire Wheelchair Repair Service)- 0800 074 2330

Wolverhampton Wheelchair Service (JR Wooddisse Ltd)- 01902 494336

Worcester Wheelchair Service (Ross Care)- 01902 494336        

Seating repairs

If there are issues with cushions and seating of a non-standard nature then the repair service may not be qualified to adjust or repair this equipment since there is a certain level of clinical knowledge needed to properly adjust some parts of a wheelchair or seating system.  In these instances the repair service will contact the wheelchair service.  Alternatively the wheelchair user can contact the wheelchair service directly and raise the issue with the local clinical team who can decide on the best way to resolve the issue.