Better Care

Contact Us

Departments and Services

To call our switchboard, please call 0121 466 6000.

Customer Services ( formerly PALS) 

If you want to give us feedback or have concerns around healthcare services provided by us then please email the Customer Services Team: 

Call: 0800 917 2855


If you would like to make a formal complaint, please contact the Complaints Team:

Call: 0800 917 2855

Or write to us: 

Complaints Team
3 Priestley Wharf
Holt Street
Birmingham B7 4BN

Media enquiries

Our communications team incorporates our press office function and will be pleased to help representatives of media organisations. An out-of-ours service is provided.

Please click here for details of how to contact the press office