Better Care

Contact Us

Departments and Services 

Click here for our full A-Z directory of clinical teams and services.

To call our switchboard, please call 0121 466 6000.

Patient Advice and Liaison Service (PALS)

If you want to give us feedback or have concerns around healthcare services provided by Birmingham Community Healthcare NHS Trust then please email the PALS Services Team or call 0800 917 2855.

Opening hours are 9.30am to 4.30pm Monday to Friday, excluding Bank Holiday. We will respond to your enquiry within one working day.

Click here to download our complaints policy.

If your feedback or concerns are about your General Practitioner ( GP) or  your General Dental Practitioner (GDP) then please contact NHS England Customer Services on 0300 311 2233 or email

If your feedback or concerns are about:

·       Queen Elizabeth Hospital - call 0121 371 4400

·       Birmingham and Solihull Mental Health Trust - call 0800 953 0045

·       Birmingham Women and Children’s Hospital - call 0121 333 8403

·       Forward Thinking Birmingham Mental Health Service - call 0121 333 8403

·       Royal Orthopaedic Hospital – call 0121 685 4128

For complaints and concerns about commissioning decisions by Birmingham and Solihull CCG, please call 0121 203 3313 or email

Please note if your query is around looking for employment / job vacancies / opportunities then please email recruitment team on


Media enquiries

During office hours: 0121 466 7281

Urgent out-of-hours: 0121 401 1414.

For all non-urgent media enquiries, please email

Contact with loved ones

In line with the latest national guidance about hospital visiting, we are pleased to continue to welcome visitors to our inpatient facilities.

Click here for further information.