Patient experience team rewarded for sight loss awareness care
Our adult community services patient experience team were runners-up in the personalised care category of the Picker Experience Network Awards.
Patient experience and engagement lead Alex Evans said: "Working in partnership with Thomas Pocklington and the Sight Loss Councils, we created a patient focus group with blind and partially sighted people.
"Within community nursing, a secret word or password was created which nursing teams can create with their patients and this can be added to patient records under the 'key safe' field.
"Our friends at Thomas Pocklington Trust have helped us co-design small changes such as communication preferences and reasonable adjustments, and have now trained over 800 BCHC clinicians on how to support and personalise care for blind and partially sighted people.
"We are working with the Picker Institute to share these quality improvements across the NHS and are pleased to have come second in their national patient experience awards."
The awards ceremony was held on Thursday, 2 October in the Great Hall at the University of Birmingham.
Photo: From left, Louise Connop, senior engagement manager, Thomas Pocklington Trust; Alex Evans, patient experience and engagement lead, BCHC