Better Care


Service operating at reduced capacity due to COVID-19 restrictions. Please refer as normal.

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Who is it for?

The Continence service assesses, investigates and treats children and adults who are experiencing bladder problems or bowel dysfunction. There are a range of investigations that are available that help us to determine the best course of treatment, based on individual patients needs.

Please click here to download a leaflet about our service.

Who delivers it?

The service is delivered by specialist continence nurses, who deliver bladder and bowel clinics in community settings.

Don’t suffer in silence, come talk about your symptoms and start with a positive way forward.

Our specialist teams can help you - ask your GP for a referral or contact our teams directly on the contact telephone listed on this page.

What should  a patient  expect from the Specialist Continence Service?

  • Before the appointment they will be asked to complete self assessment documentation to help the assessment process.
  • Visit a clinic to receive a specialist, holistic continence assessment which will take at least an hour to complete.
  • This may involve the patient undergoing investigations, relevant to their symptoms including; vaginal pelvic floor assessment, bladder ultra-sound scan or rectal examination.

Once the assessment has been completed and type or types of incontinence have been diagnosed, treatment may include;

  • Lifestyle advice or interventions.
  • Pelvic floor exercises, including treatment for those currently unable to contract their pelvic floor
  • Bladder re-training
  • ‘Prescription medication’ based treatment
  • Support with continence management including the use of containment products
  • Be taught  intermittent self-catheterisation
  • Sign posting to other services
  • Management of constipation and or faecal incontinence.
  • Implement specialist bowel care regimes, including rectal irrigation.

Please be aware that house-bound patients including patients with psychological illness which prevents them from accessing a clinic, or following a treatment program, will initially need to be referred to a district nurse for assessment and treatment.  These referrals can be made via the Single Point of Access on 0300 555 1919.

If required the district nurses can request support from our specialist nurses for patients with complex needs around continence management, catheter care or bowel management. 

Continence Clinics

Continence Clinics are held in citywide locations, Monday to Friday, 9.00am to 5.00pm

Contact Us

Continence Service  
St. Stephens Centre
171, Nineveh Road
B21 0SY

Telephone: 0121 466 3700
Fax: 0121 466 3701

Referral Information

If you would like to speak to the Continence Team, please ring us on 0121 466 3700 and see below for options:

Appointments - Option 1

Pad delivery - Option 2 

General Enquiry - Option 3

Healthcare Professionals - Option 4

The office is open between the hours of 9.00am and 4.00pm, Monday to Friday excluding bank holidays. 

Referral information for Health Care Professionals.

Click here to download the Adult Continence Service Referral Form

Click here to download the Paediatric Continence Referral Form.

Click here to download the Residential Home Assessment Form