Better Care

Therapy Hub Service

What does the service offer?

The community therapy service provides occupational therapy and physiotherapy in the patient's home or a community setting. The therapy service is part of integrated multidisciplinary teams (IMTs).

The team is made up of occupational therapists, physiotherapists, rehabilitation technicians, rehabilitation assistants and administrative support.

We provide assessment, treatment and advice, working jointly with patients (and their carers where appropriate) to meet their established agreed goal within an identified timeframe.

Who is the service for?

The service is for adults aged 17 years and above who are registered with a Birmingham GP, are predominantly housebound patients that require physiotherapy and/or occupational therapy assessment, treatment and advice.

Reasons for referral include:


  • reduced mobility
  • balance problems
  • reduced movement and strength
  • provision of walking aids
  • falls assessment and intervention
  • musculoskeletal / orthopaedic disorders –
    for people who are unable to access an outpatient clinic
  • neurological conditions
  • respiratory management
  • functional deterioration
  • postural management/advice

Occupational therapy

  • bespoke equipment assessment with a functional/rehabilitative need
  • transfer assessment/practice
  • domestic activities of daily living
  • personal activities of daily living
  • fatigue management
  • cognition assessment and management strategies
  • anxiety management in relation to a person’s physical diagnosis
    (ie. neurological diagnosis, breathlessness, falls)
  • functional assessment and rehabilitation
  • postural support assessments – includes sleep systems
  • falls assessment and intervention
  • upper limb assessment

Therapy Hubs

There are 3 therapy hubs to cover the city as follows:

Ward 3, Moseley Hall Hospital
Alcester Road
B13 8JL
Tel. no. 0121 466 6625
Fax no. TBC

6th Floor
Fort Dunlop
Fort Parkway
B24 9FF
Tel. no. 0121 466 2138
Fax. no. 0121 466 2159

Block E
West Heath Hospital
Rednal Road
West Heath
B32 8HR

Tel. no. 0121 466 4162
Fax no. 0121 466 4151

Assessment for patients to avoid a hospital admission should be referred to the rapid response service - tel: 0300 555 1919 option 2.

If you are considering making a referral that is for the same complaint/reason as a previous referral and it is within 3 months of discharge from the service, please contact us via the single point of access (SPA) on 0300 555 1919 option 1 to discuss further before making a new referral.

How do I access the service?

  • If you are a health or social care professional and wish to refer a patient you must complete the physiotherapy referral form  and/or occupational therapy referral form  (if physiotherapy and occupational therapy is required, both forms must be completed)

  • SELF-REFERRAL – Self-referrals will be considered but we may need to contact your GP before accepting the referral so that we have all the relevant information to make a decision. If you wish to self-refer please contact SPA on 0300 555 1919 option 1.

All referrals will be clinically triaged by a physiotherapist or occupational therapist. Where there is insufficient information provided at the point referral, the referral will be discharged and sent back to the referrer.

Signposting to other services / treatments -
useful contact information

There are some services that we do not provide and if an assessment is required for any of the treatments / interventions listed below we have included contact details of the relevant service to support you in referral to the appropriate team.

therapy services info table