Better Care

School Health Support Service

Service operating at reduced capacity due to COVID-19 restrictions. Please refer as normal. 

We understand that you might be worried about coronavirus – also known as COVID-19 – particularly if your child has a long-term health condition.

This information sheet sets out our advice and the action we are taking to respond to the coronavirus outbreak. 

Covid-19 Information Leaflet

In anticipation of educational establishments being closed following government recommendations we want to assure you that you will still be able to access help and support from the School Nursing Service.

During the periods of school closure / self-isolation you can continue to get support and advice from the  School Nursing Service by either emailing the service,  by telephone or text message. Please search for you team by what school child attends, or alternatively the list by district is below

If you live in or your child attends a school in this district.          

ChatHealth texting information for young people – 07480 635485

The email and telephone lines will be staffed Monday to Friday 8am – 5pm and staff will be able to support or advise as required.

If you email or leave a message outside these times staff will be in contact with you when they return.

The Birmingham school health support service (BSHSS) is changing. Please click here to find out more about updates to the service.

The service aims to:

  • give confidential advice, care and support to schools, children, young people and their parents.
  • protect and promote the physical and emotional health of children and young people, to ensure that they get the most from their education.


Who are the services for?

The school health support service will be delivered to all children and young people and their families where the child or young person is:

a) enrolled to attend a Birmingham mainstream school within the local authority boundary which is publicly funded. This includes academies, community schools, foundation schools, voluntary aided, voluntary controlled, free schools and pupil referral units:

b) a resident of Birmingham and is out of school (home educated, excluded or in alternative provision, missing, new to city children or in the Children’s Youth Justice System).

Information for young people

School nurses treat information about children, young people and their families as confidential.  We do sometimes share information with other agencies, like GPs or your childs school, so that the young person or child can get the help they need.  We would only share this information without your agreement if it were necessary to ensure a childs safety. 

If you are ever unsure if your referral is appropriate, please do not hesitate to contact your school nursing team directly.

All referrals into the service will be reviewed. If information has been omitted, or the referral is inappropriate we will contact you to discuss this further.

Who delivers services?

The school nursing teams are led by clinical team leaders, backed by a range of professionals.

These include school nurses (who are specialist public health nurses), staff nurses, school nurse assistants, young peoples health advisors, school nurse support workers and team administrators.

Launched in November 2019, the Birmingham school health support service represents a new approach in working with schools and families to help children be healthy and get the most from their education.

The service will be delivered by teams based at Church Lane Health Centre (Stechford) and Lansdowne Health Centre (Ladywood) covering all 10 districts in the city.

Contact Us

Make a referral if your child goes to school in Birmingham:

To make a referral to the school health support service, please click here for pdf version and click here for word version and download the referral form. 

Click here to contact the Birmingham School Nurse Team Leaders 

Click here if you need to find the Birmingham School Nurse Team which supports your child's school.


Every year, the allocated school nurse - in collaboration with the school - will look at the health needs of the children attending the school and those of the local community. The school nurse then works with the school to agree, plan and deliver services which will help meet those profiled needs.

Birmingham school health support service will continue to work closely with schools around the following areas:
  • medical needs, to include medical needs care plans; medical needs training for school staff and poor school attendance related to health.
  • safeguarding and early help 
  • special educational needs and disabilities, to include holistic health assessments for this target group
  • national childhood measurement programme (NCMP)
  • new initiatives for primary schools will include:-
  • school readiness sessions in the summer holidays 
  • on-line weight management resources and  social media support groups for families of children identified as overweight from the NCMP 
  • twilight medical needs sessions for school staff in a district setting
  • lunch time training sessions for medical needs for support staff


New initiatives for secondary schools will include:
  • the re-introduction of drop-in sessions for senior schools
  • Year 7 assemblies and introduction letters for all those entering Year 7
  • a community-based clinic for all those transitioning to secondary school
  • Year 9 assembly on the topic of 'taking care of your health'
  • parental contact with all young people in Year 11 who have additional health needs which require planned care from BSHSS.
  • twilight medical needs sessions for school staff in a district setting
  • lunch-time training sessions for medical needs for support staff.