BCHC Charity Direct Access to Wellbeing Services Privacy Notice

BCHC Charity is the Data Controller for personal information processed and are an official charity registered with the Charity Commission under the Registered Charity Number 1069427.

 

The Direct Access to Wellbeing Services (DAWS) Team are a part of the BCHC Charity Team and offer services in the following areas: 

• Health and wellbeing guidance and signposting including early health messages such as healthy eating, oral health and falls prevention.
• Awareness of BCHC health services and the wider NHS Support available.
• Energy saving tricks and tips and provision of energy saving equipment (where applicable).
• Signposting for those living in fuel poverty and resources to support (where applicable).
• Simple benefit checks and signposting for further support.
• Registration onto the Priority Service Register (PSR) (where applicable).
• Provision of carbon monoxide (CO) alarms and advice regarding CO.

 

The main aim of the DAWS team is to support those most vulnerable and in need in local communities and to ensure they have access to wider support available.

The data we collect about you may include, but is not limited to your:

• Full name.
• Contact information including email address, postal address, telephone number.
• Age.
• Date of birth.
• Gender.
• Health data including pre-diagnosed health conditions where exacerbation may take place due to vulnerabilities. Details of physical or mental health condition that increase the service users' vulnerabilities in their home such as relying on medical equipment, safety related, mobility related, communication need, developmental conditions.
• Equal opportunities monitoring information- race or ethnic origin, (you can select option 'prefer not to say' if you do not want to provide this data).

 

Your personal data is collected via a referral form and is used for administrative purposes to provide and facilitate comprehensive support to you. This may also include sharing your data via an onward referral to partner agencies (with your consent).

We process your personal data on the basis that you have given explicit consent for one or more specified purposes in accordance with (Article 6(1)(a) UK GDPR).

 

Special Category Data 

We may collect your health data and data about your race and ethnic background.

 

This processing is carried out with your explicit consent and in accordance with Article 9(2)(a) of the UK GDPR.

 

Health information- data collected about your physical or mental health condition is used to help us understand your needs and to inform the support or services we can offer you.

 

Race and Ethnicity

This data is collected to:

• Promote equality, diversity and inclusion in line with the Equality Act 2010.
• Identify and address any disparities in access to services or outcomes.
• Ensure our services are fair, inclusive and responsive to the needs of all communities.

Our Community Wellbeing Officers (CWO's) have links to experts in the local area and the additional services that are being provided by our partners across the city. If an individual needs information or additional support outside of what the DAWS Team can offer, our CWO's will be able to signpost individuals to the relevant services or complete an onward referral to partner agencies (with your consent) so that you can access additional support.

 

The partner agencies we work with are listed below:

• Cadent.
• Cadent Foundation.
• Act on Energy.
• IEHUB.
• Make Life Better.
• Fuel Bank.
• Charis.
• West Midlands Fire Service.
• Birmingham Social Housing Partnership.
• Casba.
• Sense.
• Spurgeons.
• Barnardo's.
• South and City College Birmingham.
• Carents.
• Mental Health UK.
• Inspiring Sisters.
• ORCHA.

We keep your personal data for 12 months following support we have offered to you or following an onward referral to one of our partner agencies. After this period your data will be deleted securely.

We take our duty to protect your personal information and confidentiality seriously. We are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible for.

 

We store all personal information on a dedicated, protected database.

We will not transfer your data outside of the UK.

Under data protection law, you have the following rights:

• Your right to withdraw your consent: you can withdraw your consent at any time. This means we will stop processing your personal data unless we have another lawful basis to do so.
• Your right of access: you have the right to request a copy of information we hold about you.
• Your right to rectification: you have the right to ask us to correct information that is factually incorrect, or to include anything that is missing.
• Your right to erasure: you can ask us to delete your personal data, especially if you withdraw your consent or the data is no longer needed.
• Your right to restriction of processing in certain circumstances.
• Your right to object to processing in certain circumstances.

 

If you would like to exercise any of your rights, please contact the DAWS Team directly using the contact details provided below.

The personal information you provide to us is not used for:

• Automated decision making (making a decision by automated means without any human involvement).
• Profiling (automated processing of personal data to evaluate certain things about an individual).

You can contact us with any enquiries, concerns, or complaints about how we use your personal data as below:

• Email: bchc.dawsteam@nhs.net
• Telephone: 0121 446 7151
• Address: DAWS Team (BCHC Charity), 3 Priestley Wharf, Holt Street, Birmingham, B7 4BN.

 

The Data Protection Officer for Birmingham Community Healthcare Trust is responsible for ensuring that BCHC and BCHC Charity comply with Data Protection legislation. You can contact them at bchc.dpo@nhs.net.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

• Website: https://ico.org.uk
• Telephone: 0303 123 1113
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.