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We are BCHC

Privacy Notices

Patient Privacy Notice (Easy Read)

How BCHC collects patient information and what we do with it.

Patient Privacy Notice: Easy Read

Your information matters to the  NHS and Birmingham Community Healthcare Trust (BCHC)

Your Information Matters - easy read leaflet front cover

Patient Privacy Notice:  Easy Read


The information that the NHS keeps about your healthcare is important to us.


We keep this information safe or confidential. Your information can also be called your data.


There are rules about how we protect this information.


The information says who you are and has things like your name, your contact details, and your healthcare.


This leaflet is about the choices you have about how we use your confidential patient information.


We promise to keep your information safe and always be clear about how it is used.



How your information is used

Information about your health and care helps us:

  • provide you with the best care and make sure all the people involved in your care know what treatment you are getting
  • remind you about your appointment with us
  • train our staff
  • review our services to make them better
  • if there is a complaint
  • if the law says we have to report something that happened.


You can choose if your information can be used to help with new treatments and planning services.

What personal information do we need to collect from you?

We only collect what you need to know about you. This is called personal data.

Here is the list of information we will collect about you:

  • Your name
  • Your age
  • Your address
  • Your telephone numbers
  • Your email address
  • Your date of birth
  • Your ethnic origin
  • Contact details of your family and carers
  • Who your doctor is


We might also keep information on:

  • If you are married or in a relationship
  • Your job
  • Your religion
  • Where you were born
  • If you are using the NHS as a visitor who lives in a different country
  • What you like to be called
  • The medical care we (or others) provide to you



How do we use your information?

Sometimes we need to use your details and information about your health, care or treatment.

Sometimes we may use your data to offer you another service that may help you.

When we can, we try not to use your name on information used for things like planning.

We will still use your name and address and your NHS number so we can tell you about any changes to the services we offer to you



Who do we share your information with and why?

There are times when we may need to share your information. This will be with:

  • GPs
  • Other NHS trusts like a hospital
  • Local authority/council e.g. social workers
  • Other companies who support us in providing your care


This is so that these organisations like social services can give you support.


People who are also involved in your care know what treatment you are getting.


Choosing if you want your confidential patient information to be used for planning and looking into new treatments.


You can choose if you want your confidential patient information to be used for planning and looking into new treatments.


If you decide not to share your confidential patient information that will not change your care at all.



What are your rights?

If you are happy about how your confidential patient information is used, you do not have to do anything else.


You can ask to see the information we have about you and have a copy. If you want a copy of the information we hold about you we will give it to you in a way you understand the information.


You can ask us to change any information that is wrong.


You can tell us not to share your personal information (unless we need to because of the law)


You can ask us to give the records we have about you to another organisation.


To tell us you are happy for your information to be collected and used for a specific reason we tell you about.


You can always ask a friend or carer if you need help.


You can change your choice at any time.



For more information you can contact the Data Protection Officer or Head of Information Governance.

If you want to contact our DPO here are their contact details:


Data Protection Officer,
Information Governance,
Birmingham Community Healthcare NHS Foundation Trust
3, Priestley Wharf
Holt St
Birmingham B7 4BN


To contact us for more information, or if you are not happy with how we use your personal information, you can contact the Information Commissioner’s Office:

Information Commissioner’s Office,
Wycliffe House, Water Lane,
Cheshire SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.



Our patients and their carers and families are the reason we're here, so we want to hear your views about the Trust and our services.