Concerns and Compliments

The Dental Services Division is constantly working to ensure you leave your visit to Birmingham Dental Hospital or one of our community clinics feeling happy and satisfied with the service you have received.

To enable us to continue to do this by making us aware of any improvements you feel need to be made or advise us of an area of the service you feel works really well, we encourage our patients or any visitors to contact the Dental Services Patient Experience Team with feedback – both positive and negative.

Your feedback helps us to:

•              Understand what is important to our patients;

•              Support you with any difficulties you may be having;

•              Highlight which issues need to be reviewed and improved;

•              Showcase what we are doing right as individuals and as a service.

 

If you do wish to contact the team for support to resolve any concerns or inform us of a compliment you have regarding your care or experience, you can do so by using the contact methods displayed above, please visit our 'contact us' page.

We hope you are satisfied with the care you receive, but we know that sometimes you may feel concerned about something.  Most concerns can be addressed locally by the Dental services directly. However, if we cannot resolve your concern we can direct you through to our Trust’s Complaints process.  A member of the Trust Complaints team will then contact you to explain the next steps and provide a timeframe for a response.  Alternatively, if you want to speak to someone who is not part of the team who care for you, you can speak to the Patient Advice and Liaison Service (PALS)  please visit our 'contact us' page.

 

NHS Complaints Advocacy can provide independent help or support in making a complaint, this service is free and confidential.

Phone: 0300 456 2370 (local rate)

Email: pohwer@pohwer.net

Website: www.pohwer.net/nhs-complaints-advocacy