Meet the Team

Our Admin team is the first point of contact for our patients, families, and carers via email or phone. We provide administration support to clinicians and the wider team to enable a smooth patient journey which includes:

• Helping to schedule and co-ordinate appointments, booking interpreters, and sending letters.
• Entering referrals onto the system and processing discharges.
• Taking minutes for meetings.
• Dispatching reports and letters.

Our team has two distinct remits: one is supporting the clinicians with the patient journey; the other is to support social media, and the training ACT provides.

The patient journey element includes:

• Assisting clinicians at appointments.
• Personalising and setting up equipment for patients.
• Showing patients and those supporting them how to use their equipment and how to make modifications.

The training and social media element includes:

• Supporting clinicians with setting up our new online and face to face training.
• Managing the running and booking of the training we offer.
• Promoting ACT through organising our regular newsletters and keeping our website up-to-date.
• Creating content for, and managing, our social media pages.

The focus of the Healthcare Science team is on the technical elements of the assessment and provision of Augmentative & Alternative Communication (AAC), Environmental Control (EC) and Computer Access (CA) which includes:

• Designing and manufacturing bespoke access and mounting solutions.
• Enabling patients to access equipment via wheelchair control systems (integration).
• Processing all clinical prescriptions through our equipment management system.
• Future scanning for technical innovation.

The focus of the Occupational Therapy team is on the functional elements of the assessment and provision of Augmentative and Alternative Communication (AAC), Environmental Control (EC) and Computer Access (CA) which includes:

• Thinking holistically around each patient’s unique circumstances and ensuring a collaborative multi-disciplinary working approach. Involving the patient, their support network, the local team and other health care professionals as required.
• Completing complex assessments resulting in tailor made solutions to meet the patients’ needs of the patient and address their goals.
• Assessing posture, seating and reliable functional movement.
• Finding the best way for the patient to access the assistive technology they use in their everyday life.
• Considering complex mounting situations for our equipment to enable patients to safely access them.

The focus of the Speech and Language Therapy Team is on the assessment and provision of Augmentative and Alternative Communication (AAC) which includes:

• Working with the patient and their local team (family/carers, local Speech and Language Therapist, Education / Nursing / Day Centre professionals) to identify the patient’s goals.
• Carrying out AAC assessments based on knowledge of language development and communication impairments.
• Feature matching AAC provision to best meet the patients’ needs based on specialist knowledge of low- and high-tech communication systems (i.e. hardware, software, symbol sets and vocabulary / language packages available).
• Working with the patient’s local team to identify how best to support the introduction and ongoing client use of the high-tech communication aid provided.
• Operating the ACT ‘Duty’ referral helpline.

The stock team are responsible for managing all the equipment ACT provide to patients and that we use for demonstration which includes:

• Purchasing equipment for patients and for the clinicians to demonstrate.
• Receiving and processing new equipment.
• Inputting new equipment onto our equipment management system so we can track it and support it.
• Cleaning and returning used equipment to stock.

Our team come from different backgrounds and have a considerable amount of experience and knowledge of past and current technologies, and our role includes:

• Programming and installing equipment that has been prescribed by the clinicians.
• Continuing to support the equipment after provision, resolving fault calls, and making amendments or additions.
• Mounting equipment to wheelchairs / beds including manufacturing mounting solutions.
• Adapting and manufacturing bespoke items, adhering to our quality management system ISO13485.
• Carrying out an annual review which includes mechanical and electrical safety testing on equipment provided as well as checking if it is still meeting the patient’s needs.