About our service
The Intensive Support Team (IST) adopts a multi-disciplinary team approach to assessing and supporting people who are referred to us. The team consists of psychiatry, psychology, occupational therapy (OT), speech and language (SLT), nursing and nursing associates, therapy assistants and healthcare assistants. These professional groups are supported by assistants. The team also supports trainee nurse associates and offers placements to student nurses.
IST operates Monday to Friday (9.00 a.m. to 5.00 p.m.) and can undertake work outside of these hours based on clinical need.
IST provides support to people on a person-centred basis, meaning that we work with people for as long as they need support from us alongside input from the Community Learning Disability Team or the Community Forensic Team, where appropriate.
Aim of the service
The aim of the Intensive Support Team is to reduce and or manage behaviours that challenge, working with people in their own residences and or day provision, reducing and or preventing the need for the use of restrictive practices, inpatient services, out-of-area residential placements. Support will be provided via integration at a local level across all relevant services such as; Community Learning Disability Services (CLDT), General Practitioners (GPs), Acute Trusts, mainstream mental health services, third sector organisations as well as care and support providers. All patients under the IST will be offered a variety of interventions according to their individual needs.
These aims are in line with the 'National Service model for Supporting people with a Learning disability and/or autism who display behaviour that challenges, including those with a mental health condition' (Department of Health, 2015) and including the golden threads as identified within it:
- Quality of life.
- Keeping people safe .
- Choice and control.
- Support and intervention.
- Equitable outcomes.
Assessment, treatment, and support for individuals with intellectual disabilities who display behaviours of concern that are of high risk and needing intensive support, avoiding admission to hospital or supporting admission with the aim of smooth transition back into the community:
- Provision of support and person specific training for other agencies supporting those individuals.
- Coordination of transitions from inpatient and other settings.
- Crisis response.
Referral and eligibility criteria
The triage scale consists of 2 levels:
- Category 1: immediate or urgent, requiring 4-hour response by the Intensive Support Team (IST). The referrer informs Single Point of Access (SPA) either on the form or verbally that a referral is urgent.
- Category 2: non-urgent (for information: not IST). Non-urgent referrals are dealt with by SPA as per the usual referral process.
Eligibility criteria
- Person being referred must 19 years of age or older, (or referred within six weeks of their 19th birthday).
- Anyone with a diagnosed learning disability who needs specialist health support that cannot be met through mainstream services, even with the use of reasonable adjustments.
- Person being referred must be registered with a Birmingham GP.
- People moving into the Birmingham area who have a Birmingham residential postcode and an identified Birmingham GP, but are unable to register with the GP until they have actually moved into their property (for example, a service user discharged from hospital or a complex case moving into the area and going through the transfer or handover of the care process). Confirmation will be required for service users eligible for Section 117 that the transferring Learning Disability Service have liaised with the local Integrated Care Board (ICB).
You can make a referral by calling the Learning Disability's Single Point of Access:
- Phone: 0121 466 4980
- Email: BCHNT.ldreferrals@nhs.net
This will require completion of a referral form that needs to be sent through.