Your feedback is important to us
We want you to be happy with our service and encourage you to give us feedback , for example:
• How satisfied are you with the service?
• What do we do best?
• What could we do better?
• Is our service friendly and well organised?
• Have you been treated fairly?
• How useful is the information we provide?
We value your comments , good or bad because they help us to improve our service.
Friends and Family Test
The Friends and Family Test uses a single question, aimed to determine if the respondent will recommend the service to others - it is considered a better measure than whether someone is 'satisfied' with a service. It is intended to feed into other feedback schemes.
Autism Service extended support offer
BCHC is piloting an extended support offer for children, families, and carers waiting for an autism assessment. The pilot aims to provide signposting, workshops, and face-to-face support while families wait.
You can help us by completing our surveys:
Feedback on our Autism website pages
Your support and input has been used to shape the ongoing website review, co-production of the new model, and identifying any resource gaps. We want to learn from feedback and adjust our pathways accordingly. To ensure we can do this we will be working with team of Experts by Experience though a Lived Experience panel. If you are interested and would like to be part of the panel, please contact bchc.NDPCommunications@nhs.net.
Recent feedback
[The clinician] has been fantastic and kept me informed every step of the way. She has been so helpful and informative. And very professional.
[The doctor] was very supportive and gave great information. She was very welcoming and dealt with the issues and problems. Very reassuring. Everything was excellent. [The doctor] was welcoming and interested in my child, she had read the information about my child before the appointment. I felt comfortable
[The doctor] was polite and took the time to listen to our concerns. My son loves the doctor's dinosaur socks, made him smile.
We have had our needs considered and met. Expectations were discussed and met. Excellent manner from staff. Great family-centred approach.
[The doctor] is very knowledgeable and helpful. She helped both my children on their journey as SEND people. I am eternally grateful.
[The doctor] listened to all of us, engaged with [my daughter] ,was thorough in his examination of the details and diagnosed there and then. [My daughter] commented: 'I liked how, in the room, it felt like I could be myself and tell them everything I wanted to.'
Very good service, been coming here for years, but had the best appointment for our son with ASD. [The doctor] was brilliant, calm, kind and helpful.
Very understanding, was brilliant explaining to mum dad and child. Made us feel very reassured and [our] child. Overall, was a fantastic appointment.